Researching Practitioner Skills in Conflict Resolution

Abstract

“The purpose of this paper is to present some informal observations and reflections around the subject of micro decision-making using as a vehicle the blend of cognitive and behavioral psychology which goes under the forbidding name of Neuro-Linguistic Programming (NLP). Micro decision-making describes the minutiae of intervenes' behavior: of what intervenes actually do moment to moment. Under this broad umbrella can be clustered choice of language, of posture and movement, of analytical focus: how intervenes use - consciously or more often unconsciously - their faculties and their physiology. NLP, whose origins and approach is described later, is an appropriate vehicle for exploring the subject because it is based on close attention to human behavior and on the details of how people influence each other.”